CRM implementation in TransCreditBank

Business objectives:
increase of retail business development by preserving of high customer service level.


Benefits:
thanks to Microsoft Dynamics CRM solution the bank increased customer service level of individuals in call center. Thanks to this project the operator of call center can get through with the client on any question during one telephone conversation.



TransCreditBank Sergey Rusanov

Executive-board member, Vice-president, Director of information technology department of "TransCreditBank"

 

The cause of “Technoserv Consulting” participation in the project is the leading position of the company at the Russian CRM market. It has great experience of successful projects on the basis of leading CRM solutions and is Microsoft official partner in Russia and CIS. The highlight of project is integration of CRM system with the automated bank systems and the Call-centre “Avaya Definite”. Speed and quality of processing will be significantly increased, docflow is reduced

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